27 February, 2017

Empowering Startups with Virtual Offices: Hoxton Mix Featured in Twilio Case Study

We are delighted to announce that Hoxton Mix has been featured in a case study by Twilio, a leading cloud communications platform. The case study showcases how our innovative virtual office solutions for startups are powered by Twilio's technology.

Shoreditch, a bustling neighbourhood in Central London, has become a startup hotspot. Consequently, the demand for office space has led to skyrocketing rents. Hoxton Mix addresses this challenge by offering startups an affordable co-working space in Shoreditch. Even if startups can't afford a physical presence in Shoreditch, they can still enjoy the benefits of being virtually "in" Shoreditch.

Our virtual office solution provides startups an address, mail handling services, and inbound call management. Each startup gets a Twilio-powered phone number. When clients call this number, they are greeted by a Hoxton Mix receptionist who can forward, hold, or route calls as needed. This professional touch makes even the smallest startups appear more established.

Our receptionists can be out of Shoreditch, too, as Hoxton Mix has built a call suite using Twilio that allows them to work from anywhere. When a receptionist receives a call, they see a screen pop on their laptop containing crucial information to answer the call, such as the company's name, the caller's history, and who to forward the call to.

We first rolled out our Twilio-powered call-forwarding solution with just a few lines of XML in a TwiML bin. We found Twilio's documentation and customer support invaluable throughout the process, enabling us to develop our solution easily.

With over 6,000 companies in our roster and a 3% month-over-month growth, Hoxton Mix continues to expand its virtual office services using Twilio.

To read the full case study, visit: Twilio's Hoxton Mix Case Study.


What is Twilio?

Twilio is a leading cloud communications platform (CPaaS) service that provides developers with APIs and tools to build, scale, and operate real-time communications within their applications. Twilio offers various services, including voice, SMS, video, chat, and email.

What is VoIP?

VoIP (Voice over Internet Protocol) is a technology that enables voice communication and multimedia sessions to be transmitted over the internet rather than through traditional telephone lines. VoIP converts audio signals into digital data packets, which can then be transmitted over the internet and reassembled at the receiving end.

What are the benefits of using Twilio for VoIP solutions?

Twilio offers a range of benefits for VoIP solutions, including Scalability: Twilio's cloud-based platform can handle a large volume of calls and messages, allowing businesses to scale their communication infrastructure as needed. Flexibility: Developers can use Twilio's APIs to create customised communication solutions that meet specific business needs. Global reach: Twilio has a network of data centres across the globe, providing low-latency communication and ensuring a high-quality experience for users. Cost-effectiveness: VoIP solutions built on Twilio can be more cost-effective than traditional telephony systems, as they reduce or eliminate the need for physical phone lines and hardware.

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