5 Best Business Mail Forwarding Services

Business owners need to be able to receive and deal with official correspondence that comes from Companies House, HMRC, suppliers and customers—but what if you don’t need, or you’re not in a position to invest in, dedicated office space? Or that you don’t fancy it building up at home, especially as you have to give away your home address.

This is where mail forwarding services come in.

In this article we’re going to look at five of the best business mail forwarding services, including what they offer, how much they cost and which types of business they’re best for.

How to choose the best business mail forwarding services

If you do a search for ‘business mail handling service’ or ‘business mail redirection service’, you’re going to discover a lot of providers—so how are you supposed to choose the one that’s right for you?

Well, we’ve done the hard work for you, pulling together information on five of the best business mail forwarding services available in the UK so you can make an informed decision more easily. Check out our comparison table below, before we take a closer look at each one.

Comparison table

Pricing and feature comparison is correct as of February 2026

* Starting price is for Hoxton Mix’s registered address service, including digital mail scanning and AI-powered customer portal. Physical mail forwarding is available for an initial £170/year.

** Royal Mail’s pricing changes depending on how long you want to forward mail, and where you forward the mail to. More information can be found in our pricing section for Royal Mail later in this article

1. Hoxton Mix - best for all-round virtual office services

At Hoxton Mix (that’s us), we offer business mail forwarding within one business day of us receiving it, but our virtual office services go much further. We have served 60,000+ SME’s to date and processed over 1.4million pieces of business mail to date with our fully automated mail scanning system.

We’re not the perfect fit for every UK business, but if you’re a startup, sole trader or small business that doesn’t need dedicated office space, our virtual office services will provide everything you need to enhance your professional image, secure your privacy and support your growth journey.

Hoxton Mix features

Our standard product includes mail scanning, AI-powered mail handling and access to a dedicated online customer portal as standard, allowing you to access your business mail on-the-go and from anywhere in the world. Your physical mail is securely stored for 30 days, before being professionally destroyed to ensure your data’s security. 

In fact, for many businesses, this is all they need, eliminating the requirement for physical mail forwarding altogether. 

However, if you do want to receive your physical mail, we can provide this for you too (for an additional fee), sending it to valid addresses anywhere in the world. Which means, you can be anywhere in the world while we look after your business mail.

Looking to enhance your small business even further? We offer a number of other invaluable virtual office services, including WhatsApp Business numbers, a director’s service address to guarantee your privacy, and a comprehensive marketplace of partners offering great products to support your business, including discounts on IT and legal services, accounting software and much more.

Hoxton Mix pricing

Our registered office address service starts from £21 per month, including AI-powered mail handling and access to your dedicated customer portal, alongside a valid address that can be used to register your business with Companies House and HMRC.

If you’d like to also receive all of your physical mail to an address of your choice, this is available for an additional £170 per year.

Hoxton Mix reviews

We pride ourselves on our strong track record of delivering exceptional services, backed by our first-class London-based customer support and physical office—and this is reflected in our reviews.

We’re rated an impressive 4.7* on Trustpilot, with users frequently referring to our value for money, particularly when it comes to business mail forwarding and virtual office offering. 

We’d like to think we’re one of the best and most trusted providers of mail forwarding services around!

Who is Hoxton Mix best for?

Hoxton Mix simplifies remote business working. Our address service combined with our AI-powered mail handling means that business operations are streamlined, your mail is managed (you can even set up workflows to your accountants), business documents are stored and tagged… as well as keeping your home address secure, and allowing you to work from anywhere.  

For this reason, our 60,000+ users to date have been from across the SME spectrum:

• Sole proprietors, such as tradespeople who don’t have a need for a dedicated office, but want to protect their privacy.
• Small businesses and startups that are not yet ready to invest in a dedicated office space, but want to enhance their professional credibility.
• Freelancers and contractors working remotely.

Explore Hoxton Mix business mail forwarding plans

2. Caya - best document management for larger companies

Caya is a digital-first mail management platform, perfect for replacing your mail room. They are focused on scanning and advanced document automation, although it doesn’t offer the registered office address service and physical mail forwarding that many small businesses and sole traders will be looking for.

Caya does provide an address for your business mail to be forwarded to, its strength lies in document digitisation, automation, and cloud-based mail organisation.

Caya features

Caya is focused on mail digitisation and a mail room replacement, rather than a traditional forwarding address, and when they receive your physical mail, it’s scanned and uploaded to your digital inbox, which is secure, GDPR-compliant and easy to search.

What Caya excels at is in the automation, allowing you to define the rules for your document workflows. The Post Scan feature automatically classifies business mail, while automatically extracting the most important data from your documents and providing it in an easy-to-understand, structured format.

Caya can also be integrated into your existing tech stack, including G-Suite, SAP and Microsoft Office 365.

Caya pricing

Caya implements tiered price plans based on the number of users and documents stored.

Caya doesn’t publicise their pricing and recommends speaking to sales for specific pricing info. However, we’ve been able to find the following pricing estimates online :

• €9.99/month for basic functionality intended for sole traders and freelancers, including up to five users and up to 2,500 documents.
• €24.99/month intended for SMEs, including up to 50 users and 25,000 stored documents.
• €79.99/month for the complete feature set, intended for larger organisations requiring increased levels of compliance and including unlimited users and up to 250,000 stored documents.

Caya reviews

Caya has a strong 3.9* on Trustpilot, with users citing usability, digital accessibility and ease of use as standard elements of the service.

However, a significant number of reviewers have had negative experiences, with some commenting that the service is difficult to cancel and that booking their services isn’t transparent.

Who is Caya best for?

Caya doesn’t offer a registered office address service which makes them less suited to small businesses and sole traders that want to protect their privacy and enhance professional credibility with a genuine physical presence. 

Instead, their advanced features and workflow automation makes them ideal for large organisations looking to streamline mail management.

3. Tide - best if you want a business bank as well

Do you need mail forwarding services as well as a business bank account? Tide might be the perfect solution.

Tide is a leader in business finance, and has partnered with Hoxton Mix to provide their customers with a virtual office solution, including digital mail scanning, although only cheques can be forwarded by post. 

This is designed for Tide banking customers who want to meet Companies House requirements and manage official correspondence digitally, rather than those seeking a standalone mail forwarding provider.

Tide features

First and foremost, Tide is a provider of business banking services, with a virtual office address provided by Hoxton Mix. With this add-on service your business correspondence is scanned and uploaded to a digital portal within one business day, while any cheques received are forwarded to an address of your choice. What’s more, advertising mail is returned to sender.

Tide pricing

Tide’s virtual office subscription service is available at £22.99 per month, or £190.00 per month when billed annually. This deal is only available to customers using the Tide business banking service. Prices range between £0 and £69.99 per month, depending on your requirements.

Tide reviews

Tide has a strong Trustpilot rating of 4.4*, with users commenting on the platform’s ease of use and standard of services.

Who is Tide best for?

Tide is best for businesses looking for an all-in-one banking and address solution.  Including legal address requirements and digitally receiving official mail, alongside a business banking service. If you are already a Hoxton Mix customer, you can get a free Tide bank account with £75 cash back.

4. Mail Boxes Etc - best for parcels and shipping

Unlike some of the other providers we’ve looked at in this article, Mail Boxes Etc is a traditional mailbox and parcel handling service provided via a network of physical branches.

Mail Boxes Etc have locations all over the country, meaning many business owners can rely on the service to provide an access point for their physical mail.

Mail Boxes Etc features

Similar to a PO Box, Mail Boxes Etc allows you to rent a mailbox in over 140 locations across the UK and Ireland. 

Mail Boxes Etc will sign for deliveries on your behalf and offer 24-hour access, but you’ll need to be able to collect mail and parcels from the specific branch you forward your business mail to.

They do offer mail forwarding if you’re unable to make it to a branch for a while, but this isn’t intended as a long-term solution, costing you £4.25 each time you wish to have mail forwarded, plus the cost of an envelope or jiffy bag, and postage or courier costs. Make sure you are aware of any storage limitations, especially if you are going to be away for longer periods. 

Mail Boxes Etc pricing

Mail Boxes Etc pricing is heavily location dependent, with the highest prices found in London. For example, mailbox rental for business costs £565.00 per year in Covent Garden or Soho, £460.00 per year in Birmingham, and £420.00 per year in Huddersfield.

As mentioned above, mail forwarding costs £4.25 per item, plus packaging and postage costs, although again charges vary by location.

Mail Boxes Etc reviews

Mail Boxes Etc boast 4.5* on Trustpilot, although it’s worth noting that the company offers a wide range of services in addition to virtual mailboxes and forwarding. However, customers have identified great customer support and the ability to centralise business services as particular standouts.

Who is Mail Boxes Etc best for?

If you’re simply looking for a virtual mailbox and can reliably collect your business mail from a local branch, Mail Boxes Etc might be a good option for you. They are also perfect if you regularly receive parcels and larger mail items. However, small businesses looking for a more comprehensive virtual office service and the convenience of digital scanning might find Mail Boxes Etc lacking everything they need.

5. Royal Mail - best for short term mail redirection

Royal Mail offers a mail redirection service for businesses that are changing address and that need support for a short period of time.

As such, this isn’t an alternative to a virtual office service, but simply a stopgap option after moving premises. Note that this solution is different from Royal Mail’s PO Box service.

Royal Mail features

This particular Royal Mail solution is simple and straightforward, and redirects all mail addressed to an old business address to a new UK or international address.

Royal Mail pricing

The cost of this service depends on duration and whether or not you’re redirecting to a UK address or overseas.

Royal Mail reviews

Royal Mail are rated at just 1.5* on Trustpilot, but this is based on reviews of all their services. 

Feedback for mail delivery is mixed, with some reviews stating that the redirect service is easy to set up, while others highlight that it’s difficult to resolve queries.

Who is Royal Mail best for?

This service is intended for businesses that need to temporarily redirect mail following a change in premises, although it can be kept in place longer term to ensure all mail sent to the old address is received.

Summary

Ultimately, the best choice of business mail forwarding service for you depends on exactly what you need and the type of company you are.

We believe that Hoxton Mix represents the best solution for sole traders, startups, small businesses and freelancers, while we also offer a more comprehensive range of virtual office services that can support your long-term growth.

However, if this doesn’t sound like you or the types of services you need, another of these mail forwarding services might be a better fit.

Get started with Hoxton Mix

Ready to discover all of the benefits offered by a Hoxton Mix registered address service? Get in touch with the team to find out more, or launch your virtual office address with mail forwarding within minutes.

FAQ

Is mail forwarding the same as a virtual business address?

Not exactly. Mail forwarding refers to sending physical mail to another address, while a virtual business address provides a registered or correspondence address for your company. Many modern providers combine both services with digital mail scanning.

Can I use a mail forwarding address for Companies House?

You can use a virtual office or registered office address service as your Companies House registered office address, provided the provider allows it. However, basic mail redirection services (like Royal Mail redirection) do not replace the need for a registered office address.

How quickly can I set up a business mail forwarding service?

Most business mail forwarding services can be set up within 1–3 working days, depending on ID verification requirements. Virtual office providers typically require identity checks before activating your registered business address, but this is a much faster setup process, often completed within minutes.