09 September, 2019

What are the Advantages of a Virtual Receptionist in the UK?

A virtual office service allows small businesses and start ups to get a registered business address without huge overheads. Instead of forking out for ground rent, you and your team can work remotely and enjoy a commute-free working day. Virtual offices also allow international companies across all industries and sectors to gain a business presence in the UK without paying for premium real estate. This means you never even have to be at the address and can get calls forwarded to your mobile. 

But having someone there to help with managing mail and phone calls can still be beneficial to your growth and success. Here are the main advantages of having a virtual receptionist in your UK virtual office. 

1. Someone to Answer Your Calls

If you are unable to handle high volume calls on your own, a virtual receptionist can help you stay on top of everything. A call management service like Receivr is like having a full-time member of staff without the expense. With a virtual receptionist UK and international calls can be answered on your behalf, and you can get calls forwarded or request for messages to be taken. This is extremely handy for when you are busy in meetings or working in a different timezone.  

2. Get Your Mail Forwarded to You 

With a virtual office, you get a registered and credible address where you can receive important post. Pop in to pick up your mail when you get a notification, or go for options where your post can be forwarded to another address. At Hoxton Mix, we offer a service package that includes receiving, scanning and emailing of your letters so that you can access them immediately.

For international companies looking for a virtual office in London, this type of service is very convenient and allows for overseas business development without having to fly over all the time. 

3. Greet Clients Before Meetings  

Many virtual office services offer meeting room hire. This can be useful if you have big clients to impress, or want to arrange a brainstorming sessions with your top creatives. A virtual receptionist can ensure that there’s a point of contact if someone is lost or needs to reschedule. Hoxton Mix meeting rooms are the best value meeting rooms in East London, and our receptionist team will greet your guests and even escort them to the right place on arrival. 

4. Save Money on Recruitment 

Enlisting the help of a virtual receptionist in the UK ensures that you will have your calls answered by fluent English speakers. Virtual call services provide you with access to a fully trained team of friendly, capable people. Without the costs of recruitment or the need to provide your own training, this means you can save both time and money.

According to Totaljobs, the average receptionist salary is between £18,579​ and £23,000 in East London. The cost of our Live Reception Plan is just £19.99 per month, and includes 40 answered calls per month (then 99p per call after your 40 calls). 

5. No More Automated Message Systems 

Automated message systems can be extremely frustrating for customers, and they rarely ever resolve issues effectively. Even if problems are dealt with eventually, the process is far from efficient, and the customer experience is more often than not dissatisfactory.

For those who have experienced being on hold for the best part of an hour, or those who have failed to reach a business associate, auto responders can seem like a cold, heartless alternative to a human voice. That’s why having professional, friendly receptionists to greet callers is so important for your brand reputation.

6. Project Professionalism 

Another reason to consider a virtual call handler is to appear more professional to clients. Having fully trained, English speaking receptionists at the end of the line makes your small company appear successful, organised and reliable. It’s all about building trust and confidence. Being taken seriously can be a challenge when you’re a one-man outfit or a mompreneur looking to grow a business. So the more systematic you can be, and the more established your company appears, the further your client relationships will develop.

Answering business calls on your personal mobile can also be inconvenient, so having a dedicated team to take messages for you will help you stay on track with correspondence without ever having to step foot inside the office.

Want to know more about virtual offices and virtual receptionists in London? Visit our Help & Advice section for FAQs. 

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