27 November, 2018
Are you not sure whether you should hire a virtual receptionist or a virtual assistant? Read on to find out the difference.
Is your company looking to make use of virtual services?
As you search for virtual services, you will probably quickly notice one thing: There’s the option to purchase a virtual assistant, and there’s the option to purchase a virtual receptionist.
What’s the difference between the two? Is one better than the other? Should you choose both or just one of them?
If you need help answering these questions, you’ve come to the right place.
Read on to learn the differences between a virtual assistant and a virtual receptionist and how to decide which one you should hire.
Virtual Assistant vs Virtual Receptionist: What’s the Difference?
People commonly interchange the terms virtual assistant and virtual receptionist.
However, while both can help run your company more efficiently, they do so in different ways. Let’s look at what each role entails.
A virtual assistant is someone who interacts with you.
They are usually in charge of small tasks such as writing blog posts, updating Excel spreadsheets, creating and posting schedules, posting on social media, and more.
Other tasks people typically outsource to virtual assistants include:
Typically, a virtual assistant will not have any interaction with your clients. Their sole purpose is to help you keep your tasks organised and stay on top of all of your work.
Basically, they work to take the stress out of your job by performing a lot of tasks that are very important but don’t need to be done by a business owner.
Virtual assistants work as independent contractors. Therefore, you do not have to worry about things like tax withholdings, health insurance, and other benefits.
Virtual assistants take all of these details into account, and they charge accordingly. Also, virtual assistants work from home, not from your office. Therefore, you do not have to worry about the extra overhead charges of adding a new employee to your office.
As we said, virtual assistants are hired to interact with you and serve you. Virtual receptionists, on the other hand, are hired to interact and serve your customers and clients.
In fact, a virtual receptionist is often the first interaction a customer has with your company. Because of this, their job is very important.
Virtual receptionists spend their days booking appointments, organizing calendars, answering and transferring calls to the appropriate person, sending out appointment reminders, delivering customer service, and scheduling meetings. They are also responsible for engaging in live web chats and phone calls with your customers.
Depending on your needs, you can either hire an automated virtual receptionist or a live one.
And, just like virtual assistants, virtual receptionists almost always work as independent contractors. This means you will not be responsible for withholding taxes or providing benefits. And, they will work remotely.
Can They Do Both?
Many people make the mistake of hiring a virtual assistant and then asking them to also take on roles of a virtual receptionist, or vice versa.
This, however, almost never works out. This is because a virtual assistant and a virtual receptionist have very different skillsets.
Virtual receptionists are at the forefront of your business. Therefore, they need to be very friendly, customer-oriented, and engaging. Virtual assistants, on the other hand, are in the background of your business. This means they need to be extremely organised and detail-oriented.
In general, a virtual receptionist tends to excel at a few specific skills, while a virtual assistant is more of a jack of all trades.
Pros and Cons
Ideally, you will have room in your budget to hire both a virtual assistant and a virtual receptionist.
However, not everyone has room in their budget for this, and therefore must choose between the two. Let’s look at the pros and cons of each to help you decide which is right for you.
Virtual Receptionist Pros
Virtual Receptionist Cons
Virtual Assistant Pros
Virtual Assistant Cons
As you can see, the pros and cons to each are pretty even and pretty similar. So, the main question you should ask yourself is whether you need more help in the forefront or behind the scenes.
Which Will You Choose?
Now that you know the responsibilities and pros and cons of each position, it’ll be a lot easier to choose which one to hire.
And, as we said earlier, hiring both a virtual assistant and receptionist is ideal. If you have the money, you should seriously consider this option.
If you have any questions, please drop us a comment below. Otherwise, contact us to learn about the virtual services we offer.